Ace77 Privacy Policy — Your Data Is Our Responsibility

This Privacy Policy applies to ace77 (ace77.im) and all its users. By using the ace77 website or mobile app, you agree to this Privacy Policy. Please read it carefully before using our platform for the first time.

Ace77 believes privacy is a fundamental right. We go beyond technical security measures — we are also ethically committed to ensuring your data is handled responsibly. ace77 follows international data protection standards and continuously updates its security practices.

This Privacy Policy applies to all services associated with ace77 — including the website, Android app, live chat support, and all email communications.

Ace77 only collects data that is genuinely necessary to deliver its services. We do not gather unnecessary information, and monitoring users beyond what is required is not our practice.

Ace77 uses collected data only for specific, legitimate purposes. Your information is never used for any unauthorized purpose within ace77. Below is a detailed breakdown of how ace77 uses your data.

• Account Management: To create, verify, and maintain your ace77 account.
• Payment Processing: To process deposits and complete withdrawals.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Legal Compliance: To meet the requirements of licensing authorities and applicable international laws.
• Service Improvement: To analyze usage patterns and improve the ace77 platform.
• Customer Support: Get fast resolution with help from our support team.
• Promotional Communications: To send you offers and updates with your consent (with the option to opt out at any time).

Ace77 never shares your data with third parties for advertising purposes. All our data processing is transparent and purpose-driven.

Ace77 never sells your personal data or shares it with advertisers. In certain limited circumstances, ace77 may share restricted information — and this is always done in your best interest.

• Payment Processor: Only the information required to process transactions with bKash, Nagad, or Rocket.
• KYC Provider: Document verification with authorized third parties for identity verification purposes.
• Legal Authorities: When required by law, pursuant to a valid court order or request from a government authority.
• Licensing Authority: Information required by regulatory bodies to maintain compliance with the gaming license.
• Anti-Fraud System: For fraud detection and anti-money laundering purposes.

Even in the cases above, ace77 shares only the minimum information necessary, and confidentiality agreements remain in place with all third parties.

Ace77 uses cookies on its website and app. Cookies are small text files stored in your browser that help ace77 improve your browsing experience.

• Essential Cookies: To maintain login sessions and ensure security — ace77 cannot function properly without these.
• Functional Cookies: To remember your language preferences and settings.
• Analytical Cookies: To understand how ace77 users interact with the platform — entirely anonymously.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain ace77 features.

Ace77 does not retain your data longer than necessary. Different types of information are subject to different retention periods.

• Account Information: For the duration of account activity and up to 5 years after closure (as required by law).
• Transaction History: 5–7 years (in accordance with international financial regulations).
• KYC Documents: Up to 5 years after account closure.
• Support Contact: Up to 2 years after resolution.
• Technical Logs: Up to 90 days, after which it is automatically deleted.

Once the applicable retention period expires, ace77 automatically deletes or anonymizes your data so that you can no longer be identified.

Ace77 follows the highest industry standards to keep your data secure. Our security measures are continuously updated and tested to ensure there are no vulnerabilities.

• SSL/TLS Encryption: All data exchanged between your browser and ace77's servers is secured with 256-bit encryption.
• Firewall Protection: ace77's servers are protected by multiple layers of firewalls.
• Two-Step Verification: If a suspicious login is detected, additional verification is automatically triggered.
• Regular Security Audits: Independent security experts conduct regular audits of ace77's systems.
• Data Backup: Your data is backed up across multiple secure servers.
• Access Control: Only authorized personnel within ace77 are permitted to access specific data.

Ace77 believes you should have full control over your own data. Below are the privacy rights ace77 upholds for every user.

To exercise any of these rights, email the ace77 support team. ace77 will respond to your request within 30 days.

Ace77 services are strictly for users aged 18 and above. ace77 does not knowingly collect personal information from minors.

If a minor is found to have registered on ace77, the account will be closed immediately and all associated data will be deleted. Parents or guardians who believe their child is using ace77 should contact us immediately at support@ace77.im.

Ace77 may update this Privacy Policy from time to time. For any significant changes, ace77 will notify users by email or platform notification at least 14 days in advance.

• The date of any changes will always be noted at the top of the document.
• If you disagree with a policy update, you have the right to close your account.
• Continued use of ace77 will be considered acceptance of the updated Privacy Policy.
• Previous versions are kept in the ace77 archive.

For any privacy-related questions, complaints, or requests to exercise your rights, please contact ace77's data protection team. We are always ready to assist you.

• Email: privacy@ace77.im
• General Support: support@ace77.im
• Live Chat: Available 24/7 on the ace77 website
• Response Time: Up to 30 days for privacy requests